Crowd Manager

About the role

The Crowd Manager maintains security and safety at venues and ensures that policies and procedures are followed, providing a safe and enjoyable environment for colleagues and guests attending events. The position is based in Detroit.

Key responsibilities

• Ensure the security and safety of colleagues and guests, and the security and safety of the venue.
• Manage the movement of activities and guests.
• Perform security screening using Walk Through Metal Detectors (WTMD), handheld wands and bag checks.
• Monitor, patrol and respond to emergency situations inside and outside venues.
• Interact with guests, give information and directions in a positive and friendly way, and communicate effectively verbally and in writing.
• Identify, diagnose and resolve safety concerns, raise safety awareness and enforce security best practices.

Required profile

• High school diploma or GED.
• High level of integrity and ethical standards.
• Excellent customer service skills and flexibility to work most event dates and times.
• Ability to work under pressure while staying professional, and the stamina for a dynamic, demanding environment.
• Physical ability to sit, stand, navigate stairs and walk for long periods, and to lift up to 20 lbs.

Required skills

• Screening, including physical searches and use of a handheld wand.
• Writing effective incident reports.

Working conditions include exposure to high noise levels, strobe lights and varying weather, from extreme heat to freezing temperatures.