Contact Center Team Administrator (Remote)

About the role

Compass International Holdings is looking for a detail‑oriented Contact Center Team Administrator to support its remote service centre operations in the United States. The role assists representatives and management, ensuring smooth daily workflows across multiple client programs while handling customer communications and CRM data.

Key responsibilities

• Process lead submissions according to established client program guidelines.
• Communicate with leads and customers via phone, email, text and chat.
• Manage incoming customer emails across program‑specific inboxes.
• Conduct research and complete broker close‑out tasks.
• Follow up with program members and brokers for customer nurturing.
• Create and update customer records within CRM systems.
• Maintain accurate data entry and meet productivity standards.
• Operate and navigate multiple software systems and platforms.

Required profile

• Bachelor’s degree in Business Administration, Real Estate, Customer Service or a related field.
• 2–3 years of business experience, preferably in retail, financial services or contact‑center environments.

Required skills

• Proficiency with CRM systems.
• Data management and lead tracking capabilities.
• Ability to work across multiple software platforms.