Community Assistant – Union Knoxville Student Living

About the role

The Community Assistant supports the property management team in achieving occupancy and retention goals at the Union Knoxville student living community. This position handles a mix of administrative, leasing, and resident‑service tasks in a fast‑paced, on‑site environment.

Key responsibilities

• Perform leasing office administrative duties such as copying documents, filing resident files, preparing notices, handling calls, and organizing rent payments.
• Assist sales and leasing activities by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
• Generate lease paperwork, organize resident lease files, and support move‑in/move‑out processes, including mandatory “turn” dates.
• Answer incoming calls, set appointments, and conduct on‑campus marketing outreach to generate qualified traffic.
• Coordinate resident events, distribute flyers, newsletters, surveys, and late notices, and act as an after‑hours liaison for emergencies.

Required profile

• Ability to stand, walk, sit for extended periods and perform physical tasks such as lifting up to 25 lb independently (50 lb with assistance).
• Willingness to work flexible hours, including evenings, weekends, holidays, and at least one on‑call shift per week.
• Capability to work in all weather conditions and travel occasionally to assist other properties or attend training.

What we offer

• Base salary with eligibility for weekly, monthly, or quarterly bonus programs.
• 401(k) with company match (eligibility required).
• Employee Assistance Program.
• Paid sick time.