Care Manager II

About the role

IOA is a provider of innovative healthcare models for aging in place, with over 23 programs serving aging adults and adults with disabilities. The Care Manager II assesses clients with multiple medical and psychosocial needs, plans and monitors services and interventions to ensure quality care. The position is based in San Mateo.

Key responsibilities

• Conduct comprehensive and ongoing assessments of clients' psychosocial, physical, mental health, environmental and spiritual needs, and write them
• Develop and initiate a client-centered Community Living Plan, and review and modify it regularly
• Conduct home visits, acute hospital and skilled nursing facility visits, and escort clients to medical appointments
• Identify, arrange and monitor community services, with knowledge of Medicare, Medi-Cal and other entitlement programs
• Meet clients at least monthly, provide crisis intervention, advocacy, problem solving and therapeutic interventions, and educate clients and their support networks about resources
• Maintain care management relationships with clients and their informal support networks, and coordinate placement and termination of clients when appropriate
• Document case management activity in progress notes within 24-48 hours and keep accurate charts
• Evaluate client purchase-of-service needs and follow up on timely service delivery
• Work with community providers, evaluate the quality of their services, and participate in research, quality improvement and team meetings
• Follow ethical and legal standards of the National Association of Social Workers and the Institute on Aging, attend continuing education, and use supervision appropriately

Required profile

• M.S.W. or another master's degree (e.g., MPH, MFT) with relevant experience; alternatively a BA/BS in Social Work or a related major with at least two years of relevant social work experience and the ability to formulate biopsychosocial assessments independently
• One year of work with disabled adults and/or older adults
• Understanding of the medical and psychosocial problems of functionally impaired adults and older adults
• Experience with mental and/or behavioral health diagnoses and substance abuse disorders highly desired
• Exceptional communication skills with clients, support systems and health professionals
• Case management experience in the community health care delivery system

Required skills

• Detail-oriented with good problem-solving and prioritization skills
• Computer literacy

Compensation range: $87,260 to $104,289 per year, depending on experience and education.