Care Manager II

About the role

The Institute on Aging (IOA) is looking for a Care Manager II in San Mateo. The Care Manager II assesses clients with multiple medical and psychosocial needs and plans and monitors services and interventions to ensure quality care. IOA offers more than 23 programs that help aging adults and adults with disabilities stay healthy, independent and connected to their community.

Key responsibilities

• Conduct comprehensive and ongoing assessments of clients' psychosocial, physical, mental health, environmental and spiritual needs, and write the assessments.
• Develop and initiate a client-centered Community Living Plan with the client, and review and modify it regularly.
• Conduct home visits, acute hospital and skilled nursing facility visits, and escort clients to medical appointments when clinically indicated.
• Identify, arrange and monitor community services, with knowledge of Medicare, Medi-Cal and other entitlement programs.
• Maintain a care management relationship with clients and their informal support networks, provide crisis intervention, advocacy, problem solving and therapeutic interventions, and meet clients at least monthly.
• Document case management activity in progress notes within 24-48 hours and keep accurate charts.
• Evaluate client Purchase of Service needs and follow up on timely service delivery.
• Educate clients and support networks about resources, and communicate with community providers while keeping confidentiality.
• Monitor the quantity and quality of services provided by other providers, evaluate clients' ability to stay safely at home, coordinate placements and terminate clients when appropriate.
• Participate in research, continuous quality improvement, team meetings and supervision, and attend continuing education.

Required profile

• M.S.W. or another appropriate master's degree (e.g., MPH, MFT); alternatively, a BA or BS in Social Work or a related major with at least two years of relevant social work experience and the ability to formulate biopsychosocial assessments and interventions independently.
• One year of work with disabled adults and/or older adults.
• Understanding of the medical and psychosocial problems of functionally impaired adults and older adults.
• Experience with mental and/or behavioral health diagnoses and substance abuse disorders highly desired.
• Detailed, problem-solving, prioritization skills and computer literacy.