Care Manager I

About the role

The Institute on Aging (IOA) offers enhanced Care Management services through CalAIM for adults transitioning from nursing facilities, adults wishing to stay in the community, adults with mental health or substance use issues, and adults experiencing homelessness. As a Care Manager I, you will assess clients, develop and run their Community Living Plans, coordinate community services and act as their advocate.

Key responsibilities

• Conduct comprehensive and ongoing assessments of residents' psychosocial, physical, mental health, environmental and spiritual needs, and write the assessments.
• Develop and initiate client-centered Community Living Plans, reviewing and modifying them regularly.
• Arrange and monitor community services, using knowledge of Medicare, Medi-Cal and other entitlement programs.
• Meet clients at least monthly, provide crisis intervention, advocacy, problem solving and therapeutic interventions, and educate clients and families about resources.
• Maintain care management relationships with clients and significant others, and communicate with community providers while keeping confidentiality.
• Document case management activity in progress notes within 24 hours, keep required paperwork and follow a consistent charting system.
• Monitor the quantity and quality of services provided by other providers, terminate clients when appropriate, and participate in research, data collection and continuous quality improvement.
• Follow ethical standards of the National Association of Social Workers, regulatory requirements of Community Living Services and Institute on Aging policies, attend continuing education, and use supervision appropriately.

Required profile

• B.A. or B.S. in Social Work or a related field.
• One year of experience working with disabled adults and/or frail elderly.
• Understanding of the medical and psychosocial problems of functionally impaired adults and the frail elderly.
• Case management experience in the community health care delivery system.
• Bilingualism highly preferred: English plus Cantonese and/or Mandarin and/or Spanish.
• Ability to lift up to 25 lbs, reach, bend and walk, and to speak and write English clearly.

Required skills

• Exceptional communication and presentation skills with clients, support systems and health professionals.
• Detail-oriented, good problem-solving skills and ability to prioritize multiple tasks.
• Computer literacy.

Compensation range: $70,304 - $75,000 per year, depending on experience and education.