Business Services Manager

About the role

Lehigh Valley Health Network is seeking a Business Services Manager to support a variety of business office functions across medical records, credentialing, admissions, billing, and more. The role involves supervising non‑medical staff and ensuring accurate administrative and financial processes.

Key responsibilities

• Supervise non‑medical personnel, handling orientation and performance evaluations.
• Oversee administrative and accounting procedures, ensuring timely and accurate execution.
• Manage office supplies, equipment, purchase orders, petty cash, and accounts receivable.
• Process accounts receivable, follow up with insurance companies, and determine collections.
• Prepare financial statements for submission and interpret third‑party payer contracts.
• Coordinate credentialing and re‑credentialing of medical and allied health staff, maintaining compliance with regulatory standards.
• Identify and report risk‑management issues related to licensure, malpractice claims, and practitioner data.

Required profile

• High School Diploma/GED; 1 year of basic accounting experience in a medical environment.
• Knowledge of medical terminology and recognized CMS/AAAHC standards.
• Strong communication and phone etiquette.

Required skills

• Proficiency with Microsoft Excel and Word.
• Experience using medical billing software and related applications.