Bilingual Medical Receptionist (English and Spanish)

About the role

A U.S.-based healthcare client is looking for an experienced bilingual medical receptionist to support front-office operations and patient communication. The role is fully remote, full-time or part-time depending on client needs, and requires availability during U.S. business hours. Candidates must have hands-on experience in a U.S. medical practice, clinic, hospital or outpatient setting and fluency in English and Spanish.

Key responsibilities

• Answer inbound patient calls in English and Spanish
• Schedule, reschedule and cancel patient appointments
• Register patients and update their demographic information
• Manage patient messages, follow-ups and administrative requests
• Enter and maintain accurate patient information in the EMR/EHR
• Verify insurance eligibility and benefits when required
• Handle incoming and outgoing faxes and patient communications
• Route clinical questions and provider requests appropriately
• Maintain patient confidentiality and follow HIPAA requirements

Required profile

• 3+ years of experience in U.S. healthcare
• Previous experience as a Medical Receptionist, Medical Front Desk or similar healthcare role
• Direct experience working with patients in a U.S. healthcare setting
• Fluent English and Spanish, spoken and written
• Ability to work independently in a remote environment and during U.S. business hours

Required skills

• Patient scheduling and registration
• EMR/EHR experience
• Strong communication, organization and attention to detail

Preferred: experience verifying insurance eligibility and benefits, handling high-volume patient calls, using EMR/EHR platforms such as Athenahealth, Tebra, eClinicalWorks, Practice Fusion, Epic or SimplePractice, and previous remote experience supporting U.S. healthcare practices.