Associate Manager, Client Delivery

About the role

Dentsu Creative is looking for an Associate Manager, Client Delivery in Detroit. You will support the day-to-day execution of assigned projects while helping build strong client relationships. You coordinate project details, track timelines, support team alignment and help ensure clients have a seamless experience, developing skills in client service, project delivery and financial management.

Key responsibilities

• Lead daily status reporting and keep accurate meeting notes for all account activities
• Prepare timelines and develop project estimates with Managers
• Support project workflows and ensure administrative tasks are done accurately and on time
• Act as primary coordination lead for global steering committee meetings, documenting, summarizing and tracking action items
• Coordinate monthly global timesheet reviews and reporting
• Maintain SharePoint sites, including content governance and clean-up
• Keep team playbooks and operational documentation current
• Maintain North American project case study logs
• Coordinate schedules, initiate new projects and support resource allocation
• Support production across digital, print, video and other mediums
• Manage day-to-day client interactions and act as a key contact for client requests
• Solve problems affecting project delivery or client satisfaction, and adopt new project management tools and AI tools as they appear

Required profile

• Bachelor's degree or equivalent education and relevant work experience
• Prior client-facing or agency experience preferred, such as internships, volunteer roles, campus leadership or other paid work
• Strong organizational and time management skills, and ability to handle multiple concurrent projects in a fast pace
• Strong written and verbal communication, attention to detail and proactive, collaborative problem solving

What we offer

• Salary range of $54,000-$60,000 annually
• Medical, vision, dental, life, short-term and long-term disability insurance
• 401k, flexible paid time off, at least 15 paid holidays, paid sick and safe leave and paid parental leave
• Hybrid work: employees living near the Detroit hub must work from the office three days a week; those outside commuting range may be designated remote