Affiliate Services Representative

About the role

The Total Traffic & Weather Network (TTWN) Affiliate Services Representative supports scheduled inventory operations for radio stations, including affiliate profiles, affidavit compliance and missed spots. The role ensures affiliate profile changes are completed by deadline and handles internal and external station data when stations move to an automated traffic import system. It works closely with TTWN Management, Operations, Sales and IT Support in a fast-paced, deadline-driven environment.

Key responsibilities

• Support day-to-day departmental operations and act as a point of contact for DOC Entry, Missed Spots and Station Compliance questions.
• Identify issues related to traffic logs, station setup and feed times and escalate them as appropriate.
• Handle customer service responses through team inboxes.
• Enter all DOCs accurately and by scheduling deadlines, and submit affidavits within 10 business days after airing.
• Assist with setting up affiliates transitioning to an automated traffic import system.
• Monitor and help resolve discrepancies related to IA accounts and IA sites.

Required profile

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Strong attention to detail, data entry skills and excellent written and verbal communication.
• Strong time management, organizational and interpersonal skills, and ability to learn new systems quickly.

What we offer

• Flexible benefits including employer-sponsored medical, dental and vision, and company-provided and supplemental life insurance.
• Paid vacation and sick time, paid company holidays and a Spirit day for volunteering.
• 401K plan and Employee Assistance Program.