Virtual Medical Assistant – Patient Coordination & Insurance Verification

About the role

We are seeking an experienced Virtual Medical Assistant to join a fast‑growing U.S. practice that specializes in musculoskeletal health, pain management, personal injury, and decompression therapy. This part‑time, remote position supports a busy front desk, handling high‑volume patient interactions and administrative tasks.

Key responsibilities

• Answer inbound patient calls and messages with empathy and professionalism.
• Schedule, reschedule, and confirm appointments, prioritizing urgent pain‑related cases.
• Send, track, and verify completion of online intake and condition‑specific forms.
• Verify insurance eligibility, benefits, and assist with prior authorization requests.
• Review patient accounts, communicate financial responsibilities, and collect payments when appropriate.
• Support ledger reconciliation and review Explanation of Benefits (EOBs) alongside the physician.

Required profile

• Prior experience in a medical‑office or virtual medical assistant role.
• Strong communication skills with a compassionate, patient‑focused attitude.
• Ability to work independently in a fast‑paced environment handling multiple tasks.

Required skills

• Knowledge of insurance verification and prior authorization processes.
• Familiarity with medical billing concepts, patient ledgers, and EOB review.

What we offer

• Part‑time schedule (approximately 30 hours per week).
• Remote work flexibility.
• Competitive hourly rate of $5.