Team Manager – Retail

About the role

The Team Manager will support the Store Director in leading, developing and motivating the sales, operations and security teams of a Tiffany store. Acting as the on‑site leader when the Director is absent, you will ensure an elevated client experience and drive commercial performance.

Key responsibilities

• Coach and guide sales and operations staff to meet or exceed commercial and profitability targets.
• Deliver a client‑centric experience, modeling the "Tiffany Touch" at every interaction.
• Develop and retain top talent through hiring, training, performance management and recognition.
• Monitor and act on NPS scores and client feedback to continuously improve service.
• Maintain operational excellence, ensuring store efficiency, safety and compliance.

Required profile

• Proven leadership experience in a luxury retail environment.
• Strong interpersonal skills with the ability to build relationships with clients and team members.
• Entrepreneurial mindset, creative problem‑solver and champion of LVMH values.
• Commitment to diversity, inclusion and high‑performance culture.

Required skills

• Team coaching and performance management.
• Client experience design and service excellence.
• Operational efficiency and continuous improvement.