Supply Chain Consultant – Return & Repair Transformation
accenture · San Jose
Job description
About the role
Join Accenture's Smart Aftersales Service team to help clients redesign and optimize their Return & Repair operations. You will work on strategic consulting and transformation initiatives that improve operational efficiency, customer experience, turnaround times, and value recovery.
Key responsibilities
- Support Return & Repair transformation programs and assess current processes.
- Analyze and optimize reverse logistics and repair workflows.
- Participate in design, assessment, and transition engagements.
- Facilitate workshops and stakeholder discussions.
- Contribute to business development and solution design activities.
Required profile
- University degree and advanced English.
- 2–20 years of experience in returns, repair, reverse logistics or related aftermarket supply chain roles, with some consulting exposure.
- Background in automotive, high‑tech, industrial equipment, medical devices, logistics or manufacturing is preferred.
Required skills
- Experience with ERP and logistics platforms such as SAP SD, SAP EWM, Oracle SCM, Microsoft D365.
- Knowledge of reverse logistics, value recovery, RMA management, and end‑of‑life processes.
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accenture
San Jose