Senior Implementation Specialist

About the role

The Senior Implementation Specialist serves as the primary technical and consultative resource for insurance carrier clients implementing automated system‑to‑system integrations and API‑based data solutions. This customer‑facing role blends insurance industry expertise, project leadership, and technical consulting to guide clients through implementation, ensure successful outcomes, and build long‑term trusted partnerships.

Key responsibilities

• Lead insurance carrier implementations of API and system‑to‑system integrations supporting underwriting, rating, and risk assessment workflows.
• Act as the primary customer contact, providing technical guidance, implementation best practices, and strategic consultation.
• Manage implementation projects, including requirements gathering, stakeholder coordination, risk mitigation, and delivery.
• Facilitate discovery sessions, pre‑implementation workshops, customer training, and executive presentations.
• Support technical integration activities such as connectivity setup, system configuration, and discussions around XML, JSON, SOAP, web services, and SFTP.
• Coordinate internal resources, resolve issues, manage priorities, and remove implementation roadblocks.

Required profile

• Bachelor's degree in Business, Technology, Information Systems, or related field, or equivalent experience.
• 5‑8+ years of experience in implementation management, project management, consulting, or a similar customer‑facing role.
• Strong knowledge of insurance operations, including underwriting, rating processes, carrier systems, and workflows.
• Proven ability to interpret technical specifications and communicate effectively with both technical and business audiences.

Required skills

• XML
• JSON
• SOAP
• Web Services
• SFTP
• API integration

What we offer

• U.S. National Base Pay Range: $78,800 – $131,300 per year (geographic differentials may apply).
• Eligibility for an annual incentive bonus.
• Comprehensive benefits package tailored to location.