Sales Development Representative - Health

About the role

Huzzle connects talent with companies worldwide. Its client is an established holistic health and wellness clinic in Hawaii with a 38-year history in naturopathic medicine, acupuncture and traditional wellness practices. The role is a full-time, fully remote position as a high-energy, proactive Sales Development Representative (Patient Care Coordinator), serving as the first point of contact for patients and managing high-volume outreach so that everyone seeking care is booked and confirmed.

Key responsibilities

• Manage a high volume of outbound and inbound activity, maintaining a standard of 150+ dials per day to new leads, existing patients and follow-ups.
• Answer all incoming calls with a professional, warm and authoritative voice.
• Schedule and book appointments for IV Therapy, Acupuncture and General Naturopathic consultations.
• Follow up on website leads and re-engage former patients to ensure continuity of care.
• Handle common patient objections about pricing, insurance and decision-making with empathy and confidence.
• Maintain records in Google Sheets and Google Calendar to keep the clinic schedule optimized.
• Run text and email follow-up sequences to reduce no-shows and keep the pipeline moving.

Required profile

• Proven experience in appointment setting or high-volume outbound calling.
• Exceptional verbal communication and a strong phone presence, speaking clearly and professionally.
• Active listening and the ability to handle sales objections (e.g. price, need to think about it) in a helpful, consultative way.
• High organizational discipline, able to take detailed notes and manage daily tasks independently.
• Availability to work 8:00 AM to 5:00 PM Hawaii Standard Time (HST).
• Nice to have: previous receptionist or coordinator experience in a medical or wellness clinic, familiarity with Keap Pro or similar CRM, knowledge of or interest in naturopathic medicine, and sales experience in a service-based industry.

What we offer

• Fully remote role with flexible working hours.
• Work with high-growth international companies and direct hire with global clients.
• Career progression to Account Executive and beyond.
• Performance-based bonuses and incentives.
• Ongoing training, mentorship and sales development support.