Principal (Lead) Massage Therapist

About the role

Fairmont Kea Lani, a luxury oceanfront resort on the south shore of Maui, is looking for a Lead Massage Therapist for its spa. The role delivers a professional, personalized spa experience to guests and trains massage therapists on the latest trends, guest service and treatment protocols.

Key responsibilities

• Provide massage and body services to guests safely, professionally and hygienically, and deliver individualized service
• Review appointments after each service and stay on time for them
• Maintain a clean, hygienic work environment and report malfunctioning equipment
• Assist in spa operations such as reception, retail and locker rooms, and support the spa director on projects
• Order and maintain stock, input and track inventory, and keep accurate records
• Train new therapists and conduct colleague training on emergency procedures, safety, techniques and equipment use
• Tour potential guests, promote the spa and the hotel's environmental program, and follow hotel policies

Required profile

• Graduate of an accredited massage school
• At least five years of massage therapy experience and two years in a supervisory capacity
• State of Hawaii Massage Therapist license, TB clearance and CPR/First Aid certification
• Ability to speak, read and write English; proof of authorization to work in the United States is required; visa sponsorship is not offered

Required skills

• Good verbal and written communication and service orientation
• Ability to multi-task, prioritize and work independently in a fast-paced, high-volume environment
• Professional attitude and neat, well-groomed appearance

What we offer

• Medical, vision and dental benefits, plus basic insurance, TDI and long-term disability for regular full-time and part-time employees
• 401(k)
• One complimentary duty meal per shift for employees working more than 6 hours
• Food and beverage discount at the resort and an employee benefit card with discounted rates worldwide
• Learning programs through the Academies and career growth opportunities