Living Room Floor Manager

About the role

The Floor Manager at The Living Room is responsible for seamless nightly operations and elevated guest experiences in a high-energy, entertainment-driven lounge. The role calls for mastery of flow, guest psychology and pacing, supporting service, ambiance and guest safety together with the bar, host and security teams. It is a full-time position with an annual salary of $90,000.

Key responsibilities

• Supervise and lead service during all operational hours, keeping rhythm, energy and precision
• Manage section flow, table timing and VIP prioritization with the Maître D' and hosts
• Ensure team members serve with confidence, style and warmth
• Liaise with bar, kitchen and security teams for nightly alignment and safety
• Greet and engage high-profile, VIP and returning guests professionally and discreetly
• Resolve guest concerns quickly and creatively
• Monitor and manage ambiance (music, lighting, scent, room pacing)
• Act as escalation point for floor-level issues such as overcapacity, guest behaviour or service lapses
• Support training and onboarding of front-of-house staff, and lead nightly pre-shift meetings
• Coach the team in the moment, monitor uniform compliance and ensure the venue is set to standard before opening and reset at close
• Support scheduling, timeclock approvals, performance feedback, event execution and private function service logistics

Required profile

• 3+ years of leadership experience in a high-end lounge, nightlife or luxury hospitality setting
• Deep understanding of nightlife dynamics, service pacing and VIP handling
• Confident leader with a polished guest-facing presence
• Comfortable working evenings, late nights, weekends and holidays

Required skills

• Familiarity with POS systems, nightlife reservation platforms and basic event coordination
• Fast decision-making, crowd management and safety awareness
• Emotional intelligence and strong attention to detail