Substitute Door Person

About the role

Mandarin Oriental New York is looking for a Substitute Door Person to join its Guest Service team, based in the Front Office Department. The role creates a welcoming arrival and departure experience, handles luggage and guest requests, and ensures the front door is attended at all times. It reports to the Director and Assistant Director of Front Office Operations.

Key responsibilities

• Greet guests entering and leaving, open and close the main door, and escort guests to their destination
• Assist guests with luggage, load it on carts for the bellman and provide baggage checks
• Control traffic flow outside the hotel and attend the front door at all times
• Deliver newspapers to all rooms by 6 AM and flag raising and lowering
• Keep the entrance, lobby, bell desk and luggage storage areas clean and tidy
• Handle guest requests, document them in the logbook and follow up with the relevant departments
• Handle guest complaints using the instant pacification procedure and help guests find lost luggage, get taxis and receive directions
• Learn the room product, rates, menus, daily house count and local events, and comply with departmental policies

Required profile

• 2 years of New York hotel Bell Person experience
• Written and spoken English, excellent communication skills and ability to multi-task
• Able to lift up to 50 lbs regularly and 100 lbs occasionally, and to stand for long periods
• Ability to work flexible hours, including weekends, holidays and evenings
• Professional image, calm under pressure and able to work with minimal supervision

What we offer

• Pay of $22.28 to $29.70 per hour, commensurate with experience
• Learning and development programmes
• MOstay: complimentary nights and discounted rates for colleagues and their families
• Health benefits and wellness programmes