Medical Receptionist & Clinical Administrative Coordinator

About the role

We are looking for an experienced Medical Receptionist & Clinical Administrative Coordinator to support a growing U.S.-based gastroenterology practice. The role is fully remote and focuses on patient communications, scheduling, prescription coordination, and diagnostic service management.

Key responsibilities

• Handle inbound/outbound patient calls, inquiries, and provide professional support while managing appointment scheduling, rescheduling, and follow‑ups using eClinicalWorks (eCW).
• Process prescription requests, refills, and coordinate communications between patients, providers, and pharmacies through Squad Health.
• Initiate and follow up on medication prior authorizations, verify insurance eligibility, and address pending or denied requests.
• Schedule laboratory, radiology, and imaging appointments, communicate preparation instructions, and route results to providers.

Required profile

• At least 1 year of hands‑on experience supporting a U.S. medical practice.
• Direct experience using eClinicalWorks (eCW) for scheduling, EMR, and prescriptions.
• Excellent written and verbal English communication skills and strong organizational abilities.
• Ability to work independently in a remote environment while maintaining consistent communication with the clinic team.

Required skills

• eClinicalWorks (eCW)
• Zoiper5 (phone system)
• TriFetch (AI‑assisted workflow)