Front Office Assistant Manager – Hospitality

About the role

The Front Office Assistant Manager supports the Front Office Manager in daily hotel operations, leading the Guest Services team to ensure exceptional guest experiences. This full‑time, on‑site role combines leadership, training, and operational oversight at the Eastern Slope Inn.

Key responsibilities

• Lead, manage, and hold the front desk team accountable for performance.
• Develop and deliver training programs for staff.
• Maintain high guest experience and service quality standards.
• Oversee operational processes and profitability.
• Coordinate communication with guests, owners, other departments, and partners.
• Perform additional duties as assigned.

Required profile

• Strong computer skills, including Microsoft Office Suite; experience with a Property Management System (PMS) preferred.
• Minimum 2 years of experience in a hotel front desk or hospitality supervisory role.
• Excellent verbal and written communication abilities.
• Strong interpersonal skills and independent decision‑making capability.

Required skills

• Microsoft Office Suite
• PMS (Property Management System)

What we offer

• Paid training and competitive compensation.
• Full‑time, year‑round employment with work‑life balance support.
• Employee, lodging, and travel discounts.
• Paid time off and mentorship programs.
• 401(k) matching and comprehensive benefits (dental, health, life, vision).
• Tuition reimbursement and direct deposit.