Field Inventory Manager

About the role

Boston Scientific is looking for a hands-on people leader to manage a team of Field Inventory Planners in Costa Rica, supporting North American field inventory operations. The working manager coaches and develops employees, builds deep knowledge of the team's processes, addresses complex issues personally and ensures accurate, timely service. The role partners closely with North American stakeholders and drives standardization, process optimization and technology-enabled improvements.

Key responsibilities

• Lead, coach, develop and manage the performance of a field inventory planner team, setting priorities, balancing workloads and fostering accountability and engagement.
• Oversee daily execution across field inventory master data, cycle counts, returns, inventory programs and order management, including support for the field sales organization.
• Troubleshoot escalations, resolve complex or ambiguous issues and give sound operational guidance.
• Build strong relationships with North American partners, align on service expectations and address quality, volume and turnaround-time gaps.
• Monitor output, accuracy and service metrics, review work and controls, identify root causes and implement corrective actions.
• Identify opportunities to simplify, standardize, automate and improve workflows through technology, reporting and best practices.
• Ensure adherence to documented procedures, quality requirements and audit expectations, maintain process documentation and support continuous learning.

Required profile

• Bachelor's degree in Business, Supply Chain, Operations or a related field, or equivalent relevant experience.
• Demonstrated experience leading, coaching and developing employees, including performance management.
• Experience managing operational workflows, prioritizing competing demands and delivering measurable service and quality results.
• Strong analytical, problem-solving and decision-making skills, with willingness to learn detailed processes and resolve escalated issues personally.
• Excellent written and verbal communication skills and the ability to build relationships with stakeholders across locations and functions.

Required skills

• Continuous-improvement mindset with experience identifying and implementing process improvements.
• Preferred: experience in field inventory, inventory operations, shared services, customer support or medical devices.
• Preferred: familiarity with SAP, Salesforce, reporting/analytics tools, process automation or standard work documentation.
• Preferred: experience supporting North American stakeholders from a Costa Rica-based or global operations team.