Call Center Customer Service Representative

About the role

This position provides exceptional customer service within a call‑center environment, handling inbound inquiries about travel insurance products. The role supports the company’s mission and values while ensuring client satisfaction, and requires availability during evenings, weekends and holidays.

Key responsibilities

• Answer incoming calls from the queue in a professional and courteous manner.
• Assist customers via email and chat, providing accurate and efficient responses.
• Enter comments and notes in the policy database and transfer callers to appropriate departments.
• Escalate calls to the supervisor when necessary.
• Proactively recommend and upsell products based on customer needs.
• Maintain and enhance product knowledge by studying coverage documents and competitor sites.
• Foster a positive team environment and meet performance standards.

Required profile

• High School Diploma or GED equivalent.
• Minimum of 1 year experience in a customer service role.
• Excellent verbal and written communication with an upbeat demeanor.
• Ability to work independently, quickly and accurately.

Required skills

• Microsoft Office