Bilingual Guest Communications Specialist – Airbnb & Short‑Term Rentals

About the role

We are a Seattle‑based short‑term rental management company seeking a bilingual Guest Communications Specialist to join our Santa Cruz office. In this role you will be the primary written voice for our Airbnb guests and property owners, handling inquiries before, during and after stays.

Key responsibilities

• Draft clear, professional replies to guest questions on the Airbnb platform.
• Keep property owners informed about bookings, maintenance and guest feedback.
• Coordinate with the cleaning crew to resolve issues quickly.
• Maintain consistent, polished written English in all communications.
• Use internal tools and scripts to track conversations and ensure timely responses.

Required profile

• Excellent written English at a professional level.
• Ability to stay calm and find the right words when guests are frustrated.
• Quick learner of new software tools and processes.
• Motivation to grow within a fast‑moving, young company.
• Prior experience in customer service, BPO, hospitality, hotel front desk or Airbnb co‑hosting is a plus.

Required skills

What we offer

• On‑site work in Santa Cruz, Tuesday‑Saturday 9 AM‑6 PM.
• Full training on tools, scripts and processes.
• Salary range $570–$690 USD per month.
• Clear growth path to team lead, operations or owner‑relations roles.