Janitorial Account Manager

About the role

Allied Universal Janitorial Services is hiring a Janitorial Account Manager in Louisville, Kentucky. The role is responsible for the day-to-day operation of an assigned account, including hiring, training, disciplining and terminating staff, and building and maintaining relationships with clients and employees. The position pays $54,999.88 per year.

Key responsibilities

• Supervise the day-to-day janitorial operations of an assigned customer site.
• Manage a team of janitorial staff, covering scheduling, payroll and training.
• Ensure the client site receives high-quality janitorial services and handle escalated issues appropriately.
• Maintain effective relationships with customers and employees, and ensure employee grievances are heard and resolved.
• Manage uniforms, equipment, supplies and vehicles used at the account, keeping appropriate inventories.
• Communicate proactively with customers, meet regularly, listen to their issues and provide solutions.
• Maintain weekly operating schedules and complete payroll for assigned personnel, and provide after-hours emergency response as required.
• Enforce Allied Universal policies as set out in the handbooks, handouts and the company portal.

Required profile

• Bilingual Spanish/English (read, write and speak).
• At least 1 year of management experience and cleaning experience; preferred but not required.
• 6 months of business management, operations or supervisory experience in facilities or client-focused sites; preferred but not required.
• Experience in the janitorial industry or the ability to be trained in it.
• Ability to work a flexible schedule with different on-call times each day.

Required skills

• Excellent computer skills: Excel, Word and PowerPoint.
• Verbal and written communication skills.
• Management experience, specifically in a union environment, preferred but not required.