Regional Contract Support Staff

About the role

The Illinois Department of Children and Family Services (DCFS) is seeking an organized, professional and energetic Regional Contract Support Staff member in East St. Louis. Under general supervision, the position receives, reviews and processes day care-related forms from private agencies, workers and clients to provide day care services for eligible clients. It works with clients and providers to set fees and reimbursement rates, handles client self-certification and recertification, and audits and monitors day care billing and service-level data. The position is full time, Monday to Friday 8:30 am to 5:00 pm, with a hybrid schedule of 2 to 5 days per week in the office.

Key responsibilities

• Audit, review, monitor and complete monitoring and service-level data reports on day care clients and providers and associated billing
• Serve as a resource for department and private agency staff, day care providers, clients and foster parents on day care policies, procedures and payment regulations
• Maintain complex information systems of monitoring and service delivery data and develop reports as assigned
• Perform other duties as required or assigned within the scope of the duties above

Required profile

• High school education equivalent
• Two years of experience in a community served by a demonstration project or a similar community experience
• Ability to pass a background check, to travel in the course of duties and to hold a valid driver's license
• Knowledge of day care policies, procedures and payment regulations
• Applicants must apply electronically through the State of Illinois online application system; applications by email or paper are not considered

What we offer

• Anticipated starting salary of $4,568 per month, range $4,568-$6,133 per month
• Pension program and group insurance (health, life, dental and vision)
• 12 paid sick days, 13 paid holidays, 10-25 vacation days and 3 personal business days
• Flexible work schedules, 12 weeks of paid parental leave and a deferred compensation program
• Pre-tax programs, GI Bill and veteran training benefits, and a 5% salary differential for bilingual positions