Client Service Associate

About the role

Jackson Hewitt, a tax preparation company with nearly 6,000 locations, is looking for a Client Service Associate to be the friendly face of its offices. The role welcomes people of any work background or experience level and suits those who enjoy building strong relationships with clients.

Key responsibilities

• Engage with clients and confirm appointments
• Follow up with past and potential clients
• Distribute marketing materials
• Keep clients engaged during wait times

Required profile

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

Required skills

• Basic computer proficiency and ability to troubleshoot

What we offer

• Pay of $12.00 per hour plus a competitive bonus package
• Flexible schedule options
• Free uniforms, training and development, and opportunities for advancement
• 401(k) matching once eligibility is met, with enrollment twice per year
• Bonus based on performance, employee discounts and a corporate discount program
• Free identity theft protection, earned wage access, and a rewards marketplace
• Free tax preparation training, PTIN registration, continuing tax education and enrolled agent materials and testing reimbursement