Director - Customer Analytics & Workforce Insights

About the role

The Director, Customer Analytics & Workforce Insights leads a team of analysts delivering customer‑facing workforce and labor market insights to Appcast clients. This role sits at the intersection of labor economics, workforce planning, data analytics, and talent acquisition strategy, providing forward‑looking insights that help clients anticipate change and make informed workforce decisions.

Key responsibilities

• Lead and develop the Customer Analytics team, managing day‑to‑day operations, priorities, and professional development.
• Establish high standards for analytical rigor, data storytelling, visualization, project management, and client delivery.
• Provide technical and methodological guidance, reviewing major analyses and client deliverables for quality, accuracy, and business relevance.
• Coach analysts on communicating technical findings to non‑technical audiences and translating analysis into actionable recommendations.
• Manage multiple concurrent client projects, balancing timelines, resources, and stakeholder expectations.
• Identify opportunities to standardize and scale successful analytical approaches across customers.
• Serve as subject‑matter expert on applying labor economics to workforce planning and talent acquisition.
• Develop frameworks that combine labor supply, demand, wage, demographic, geographic, occupational, and recruiting data to help employers understand current and future hiring conditions.
• Lead workforce planning and talent analytics initiatives, delivering insights that inform recruiting strategies and budgets.

Required profile

• Proven experience leading analytics or research teams in a customer‑facing environment.
• Strong background in labor economics, workforce planning, or talent analytics.
• Ability to translate complex data into clear business insights for senior stakeholders.
• Excellent project management skills with a track record of delivering high‑quality client deliverables.
• Strong communication and coaching abilities to develop junior analysts.

Required skills