Deskside Support Technician

About the role

We are looking for a customer‑focused Deskside Support Technician to deliver end‑user computing assistance in a fast‑paced enterprise environment. The role provides walk‑up, phone, chat, email and remote support for Windows and Mac devices, AV equipment and network connectivity.

Key responsibilities

• Serve as the primary contact for technical assistance through walk‑up centers, phone, chat, email and remote tools.
• Diagnose and resolve hardware, software, OS, peripheral and application issues.
• Perform hands‑on deskside support for Windows and macOS devices, including installation, configuration, upgrades and maintenance.
• Manage IT asset lifecycle: deployment, desk setup, collection, tracking and inventory updates.
• Coordinate logistics for packing, shipping, receiving and distribution of IT equipment.
• Conduct Level 1 AV support for conference rooms, video‑conferencing systems and presentation equipment.
• Support corporate events and collaboration spaces, ensuring AV readiness and technical assistance during meetings.
• Provide printer, Smart Locker and end‑user device support.
• Troubleshoot wired, wireless and VPN network issues, escalating complex incidents as needed.

Required profile

• Associate’s or Bachelor’s degree in IT, Computer Science or related field, or equivalent experience.
• Minimum 3 years of experience in deskside, IT or help‑desk support.
• Strong customer service orientation and ability to work in a fast‑moving environment.

Required skills

• Windows
• macOS
• Audio‑Visual (AV) support
• Video conferencing systems
• Printers
• Smart Locker
• VPN
• Wired networking
• Wireless networking

What we offer

• Base salary between $50,000 and $57,000 per year.
• Eligibility for Cognizant’s discretionary annual incentive program.