Customer Service Representative – Early Shift

About the role

Join Bosch Service Solutions' Roadside Protect team in Itasca as an early‑shift Customer Service Representative. You will provide empathetic, professional assistance to drivers in emergency situations, helping them get back on the road quickly.

Key responsibilities

• Answer inbound calls and deliver courteous, solution‑focused support.
• Gather accurate vehicle, driver and incident details and enter them into dispatch systems.
• Follow established scripts, workflows, and client‑specific requirements.
• Coordinate with field teams to ensure timely assistance for stranded motorists.
• Maintain clear communication with customers throughout the service process.

Required profile

• U.S. work authorization (no future sponsorship).
• Strong verbal communication and active‑listening abilities.
• Ability to stay calm and empathetic under pressure.
• Attention to detail when capturing dispatch information.
• High school diploma or equivalent; entry‑level candidates are welcome.

Required skills

What we offer

• Competitive hourly wage starting at $18.00.
• Generous 401(k) match and comprehensive benefits package.
• On‑site gym, massage chairs, and easy highway access.
• Opportunities for professional growth and continuous learning.