College Receptionist

About the role

The College Receptionist serves as the first point of contact for callers and visitors to Athens Technical College, providing courteous service and accurate information. This position supports daily campus operations while safeguarding student and employee privacy.

Key responsibilities

• Answer a multi‑line telephone console promptly and courteously.
• Listen attentively, note questions, and use sound judgment to respond or direct callers.
• Maintain confidentiality in accordance with FERPA when providing student or employee information.
• Direct calls and campus visitors to the appropriate personnel.
• Record, forward, and manage messages accurately and in a timely manner.
• Communicate emergency information to designated staff promptly.
• Perform other duties as assigned.

Required profile

• High school diploma or equivalent.
• Diploma in Business Administrative Technology or a related field (preferred).
• Experience with the Banner system.
• Proficiency with Microsoft Office Suite (Access, Excel, PowerPoint, Word).
• Excellent customer service skills.
• Experience operating a multi‑line telephone and ability to multitask.

Required skills

• Banner system experience.
• Microsoft Office Access.
• Microsoft Office Excel.
• Microsoft Office PowerPoint.
• Microsoft Office Word.
• Multi‑line telephone operation.