Services Engagement Manager - ClinData

About the role

The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition behind a Veeva ClinData implementation. This role ensures successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success.

Key responsibilities

• Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver.
• Set client and internal stakeholder expectations correctly with a focus on long‑term success.
• Provide awareness and alignment with the partner ecosystem.
• Position support, training, and other solutions needed for a successful customer experience.

Required profile

• 5+ years experience delivering consulting services or selling services for Clinical Data Applications with a proven track record.
• 2+ years experience scoping, defining project plans, resource models, and negotiating Statements of Work for software implementation projects.
• Understanding of data capture for clinical trials, including EDC, IVRS, safety systems, CTMS, downstream databases, and eCOA.
• Familiarity with the Life Sciences industry and ability to engage audiences at varying levels, including executive leadership.
• Strong negotiation skills, collaborative and consultative work style, and ability to work well under pressure with competing timelines.
• Willingness to travel (estimated less than 25% of the time).

Required skills

• Clinical trial systems experience (EDC, IVRS, CTMS, eCOA).
• Veeva ClinData product knowledge.
• SaaS/Cloud delivery experience.
• Understanding of downstream databases and data integration in clinical trials.

What we offer

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company‑paid holidays.
• Retirement programs.
• 1% charitable giving program.