Senior Software Engineer

About the role

A role on a hospitality‑focused AI platform team responsible for building and maintaining end‑to‑end AI systems. You will own substantial parts of the stack and work with a flat team to ship impactful features that improve guest interactions and operations.

Key responsibilities

• Design and implement the response generation and orchestration pipeline for AI agents.
• Develop and ground knowledge retrieval to ensure accurate and current data in conversations.
• Build tool orchestration layers for multi‑step workflows and handle third‑party API failures gracefully.
• Create evaluation frameworks and observability controls to monitor quality and reliability.
• Collaborate on interfaces that allow non‑technical stakeholders to adjust agent behavior.
• Extend systems to voice conversations including real‑time transcription and tool use.
• Optimize for speed and cost through routing, caching, and prompt refinement.
• Own infrastructure, data pipelines, integrations, and API work that underpin the platform.

Required profile

• 5+ years of professional software engineering experience with a track record of shipping production systems.
• Full‑stack experience and comfort solving problems across backend, frontend, data pipelines, or infrastructure.
• Strong background in retrieval pipelines, knowledge grounding, or multi‑step workflows.
• Familiarity with AI model selection, routing, prompt optimization, and cost or latency considerations.
• Experience building observability, tracing, and debugging for complex pipelines.
• Proficiency in at least one backend language such as Python, Go, Rust, or Java.

Required skills

• Python
• Go
• Rust
• Java
• API integration
• Observability and tracing
• Debugging complex pipelines

What we offer

• Salary range: 130,000–220,000 USD annually.
• Equity offered.
• Visa sponsorship not available.