Leasing Professional (Cleo)

About the role

The Leasing Professional (Cleo) is responsible for driving occupancy, revenue, and resident retention for a residential community. You will manage the full leasing cycle, from prospect outreach to move‑in, while ensuring a high‑quality resident experience.

Key responsibilities

• Greet and qualify prospects, conduct community tours, and show apartments.
• Process applications, perform credit and criminal background checks, and prepare lease and move‑in packages.
• Inspect units before move‑in, coordinate any needed maintenance, and ensure apartments are ready for residents.
• Monitor market and competitor activity, develop short‑ and long‑term marketing plans, and apply concessions or specials to boost occupancy.
• Design and execute marketing initiatives, including resident referral programs, employer outreach, and internet marketing on platforms such as Craigslist and Facebook.
• Utilize on‑site property management software (OneSite, Yardi, etc.) to track availability, record traffic, manage prospect data, and capture demographic information.
• Maintain show‑unit standards through daily inspections and coordination with the maintenance team.

Required profile

• Strong customer‑service orientation with the ability to engage and qualify prospective residents.
• Excellent communication and presentation skills for tours and leasing negotiations.
• Detail‑oriented approach to application processing, background checks, and lease documentation.
• Ability to stay informed about local market trends and adjust leasing strategies accordingly.
• Proactive mindset for creating and managing marketing campaigns and referral programs.

Required skills

• Experience with property management software such as OneSite or Yardi.
• Familiarity with internet marketing tools including Craigslist and Facebook.