Launch Program Manager

About the role

Seneca is seeking a Launch Program Manager to lead end‑to‑end deployment of its aircraft systems for customers. You will translate launch decisions into detailed plans covering logistics, site readiness, regulatory compliance, training, and field support.

Key responsibilities

• Own customer launches from commercial handoff through operational readiness.
• Build and manage integrated launch plans with milestones, dependencies, owners, risks, and critical path.
• Coordinate aircraft readiness, shipping, site preparation, training, regulatory work, field support, and customer acceptance.
• Ensure customers have appropriate storage, charging infrastructure, power, connectivity, maintenance space, tools, spare parts, and operating locations.
• Clarify responsibilities between Seneca and the customer and obtain required aviation, airspace, site, and agency approvals.
• Develop and execute onboarding and training programs for operators, maintainers, and supervisors.
• Lead launch‑readiness reviews, identify gaps, and drive on‑site deployment, commissioning, training, and initial operations.
• Maintain clear communication on launch status, risks, decisions, and actions, and hand off to ongoing support.
• Write and maintain Seneca’s launch playbook, incorporating checklists, templates, and lessons learned.
• Feed recurring launch issues and customer insights back to Product, Engineering, Operations, and Support.

Required profile

• 5+ years of program management, customer deployment, field operations, or similar experience.
• Proven track record launching complex physical products or systems at customer sites.
• Strong cross‑functional planning, risk management, and execution skills.
• Ability to translate ambiguous objectives into detailed, actionable plans.
• Excellent customer‑facing communication and judgment.
• High ownership, attention to detail, and follow‑through.
• Comfort working in a fast‑moving environment where processes evolve.
• Willingness to travel regularly to customer locations.
• Experience in aviation, drones, robotics, public safety, emergency response, regulatory coordination, technical training, or charging infrastructure is a plus.

What we offer

• Competitive salary reflective of skills and experience.
• Equity compensation to become a part‑owner.
• Comprehensive health coverage (medical, dental, vision).
• Health Savings Account (HSA) for pre‑tax medical expenses.
• Unlimited PTO plus paid company holidays.