IT Support Specialist

About the role

Saint Joseph’s Center is seeking an IT Support Specialist who enjoys solving problems, helping people, and working hands‑on with technology. You will provide reliable, high‑quality technical support to staff across the organization.

Key responsibilities

• Deliver frontline technical support via phone, email, and ticketing systems, resolving authentication, printing, email, and Microsoft 365 issues.
• Prepare, deploy, and maintain end‑user devices, including software installation, data transfers, and hardware refresh cycles.
• Execute onboarding and offboarding processes, managing user access, equipment preparation, recovery, and checklist‑driven tasks.
• Perform routine Microsoft 365 administration such as license management, access changes, distribution lists, and basic application support.
• Support operational maintenance workflows, review system alerts, and assist with patching.
• Provide network, asset, and vendor support, including basic connectivity troubleshooting, equipment installations, asset tracking, and coordination of vendor activities.

Required profile

• Enjoys solving technical problems and assisting end‑users.
• Comfortable working hands‑on with a variety of IT hardware and software.
• Detail‑oriented and able to follow checklist‑driven processes for onboarding/offboarding.

Required skills

• Microsoft 365 administration
• Device deployment and maintenance
• Ticketing system usage
• Authentication, printing, and email troubleshooting
• Basic network connectivity troubleshooting
• Asset tracking and vendor coordination

What we offer

• Comprehensive medical, dental, and vision insurance plus 24/7 telehealth.
• Company‑paid short‑term disability, life insurance, and a flexible spending account.
• Paid time off, holidays, and parental leave after one year.
• 401(k) with company match, tuition reimbursement, and paid training.
• Employee referral bonuses, discounts, and access to an Employee Assistance Program.
• Competitive wage starting at $16.83 per hour.