American Girl NY - Food Expeditor (seasonal)

About the role

Mattel Game Studios is looking for a Community Manager to lead and grow player communities for its upcoming mobile games. The role focuses on shaping how we engage players across social platforms, ensuring they feel heard and supported.

Key responsibilities

• Define and execute community strategy and engagement plans across Discord, Reddit, Facebook and other player‑facing channels.
• Establish voice, tone and moderation standards; monitor sentiment, feedback and trends.
• Collaborate with Product, Marketing, Player Support and development teams to align messaging, support feature launches and live events.
• Draft and publish community updates, event announcements and known‑issue communications.
• Provide insights and regular reports to inform game design and live‑ops decisions.

Required profile

• 4+ years of experience in community management, preferably for free‑to‑play mobile games.
• Strong understanding of mobile F2P features, LiveOps events and player motivations.
• Excellent written communication with a player‑first, brand‑conscious tone.
• Ability to handle sensitive situations with empathy and professionalism.

Required skills

• Management of community platforms such as Discord, Reddit and Facebook.
• Experience with moderation tools and community analytics.