Wholesale Operations Specialist

About the role

This analyst-level position owns the order‑to‑cash process for Lovevery’s major wholesale accounts, ensuring purchase orders are processed accurately, shipments are coordinated, and invoices reconcile cleanly across partners, operations, and finance.

Key responsibilities

• Process incoming purchase orders, confirming quantities, pricing, and delivery windows; coordinate fulfillment with operations and supply chain teams.
• Own reconciliation of every order across retailer portals (Vendor Central, Target Partners Online, Retail Link, Babylist) and internal systems, investigating and resolving discrepancies.
• Monitor routing guides, labeling, and delivery compliance; track chargeback trends and recommend process improvements.
• Maintain reporting on order status, fill rates, OTIF performance, and deduction trends; build dashboards for wholesale and finance teams.
• Serve as the daily liaison between wholesale, operations/supply chain, and finance, flagging systemic issues and supporting process enhancements.

Required profile

• 1‑3 years of experience in order management, supply chain operations, or deductions/chargeback management, preferably with Amazon, Target, Walmart or similar accounts.
• Hands‑on experience with retailer portals such as Amazon Vendor Central, Target Partners Online, or Walmart Retail Link.
• Strong analytical mindset, exceptional attention to detail, and ability to manage multiple open orders across accounts.
• Bachelor’s degree in business, supply chain, finance, or equivalent experience.

Required skills

• Advanced Excel/spreadsheet skills for building and maintaining reconciliation trackers.
• Experience with retailer portals (Amazon Vendor Central, Target Partners Online, Walmart Retail Link).
• Familiarity with EDI transactions (850, 855, 856, 810) and mapping to order/invoice reconciliation.
• Exposure to ERP or order‑management systems such as NetSuite, SPS Commerce, or Orderful.

What we offer

• Competitive salary, benefits and stock option package.
• 3 weeks PTO in year 1 plus 14 paid holidays.
• Generous parental leave and equipment needed for the job.
• Free/discounted Lovevery products and remote working option anywhere in the US.