VOC Field Case Manager

About the role

Sedgwick is hiring a VOC Field Case Manager to cover the Cleveland, Akron and Youngstown, Ohio region; candidates must live in this area. The role works face to face with injured workers and their medical providers to support advocacy, progressive medical treatment and timely return to work, acting as a liaison between all parties. Frequent travel is required, but the position maintains a home-based office.

Key responsibilities

• Serve as patient advocate, supporting, guiding and coordinating care for injured workers, families and caregivers during recovery.
• Help injured workers achieve recovery and autonomy through advocacy, communication, education, identifying service resources and facilitating services.
• Identify appropriate providers and facilities across the continuum of care so that resources are used in a timely, cost-effective way for the client and the reimbursement source.

Required profile

• Resides in the Cleveland, Akron or Youngstown area; valid driver's license required.
• RN licensure preferred; otherwise a Bachelor's degree in a health or human services field is required, with one of the following certifications: CCM, CDMS, CRC, CRRN or COHN.
• High-speed internet required; employment may depend on a motor vehicle record (MVR) check.
• Reasonable accommodations may be considered.

Required skills

• Medical, clinical or rehabilitation knowledge and experience applied to complex conditions, treatment planning and recovery.
• Clear thinking, judgment, problem-solving and analysis, with the ability to handle stress, multiple priorities and deadlines.
• Keyboarding and the ability to travel as required.

What we offer

• Starting pay of $73,000-$75,000 for this role, with a comprehensive benefits package including medical, dental, vision, 401k, PTO, disability and life insurance, and employee assistance.
• Flexibility and autonomy, professional development, continuing education credits and team-building activities.