Visitor Coordinator, Graham Correctional Center

About the role

The Illinois Department of Corrections is seeking a Visitor Coordinator for the Clinical Services Unit at Graham Correctional Center in Hillsboro, Illinois. The unit serves a growing population of individuals in custody, and the coordinator helps them communicate with civilians. The position is full-time, salaried, with an anticipated starting salary of $4,307 per month (range $4,307-$5,655) and hours 8:00 am to 4:00 pm Monday to Friday.

Key responsibilities

• Coordinate and complete tasks that allow individuals in custody to communicate with civilians.
• Receive and handle inquiries, questions and complaints from individuals in custody and civilians about video visitation, the telephone system, MP3 players/software and electronic messaging.
• Receive and review potential visitor information forms (PVI) from civilians, communicate with them to complete the forms and route approved forms.
• Print daily video and in-person visitation schedules and deliver them to the appropriate staff.
• Serve as backup to clerical staff and as backup receptionist for Clinical Services.
• Perform other duties as required or assigned within the scope of the duties above.

Required profile

• High school level knowledge, skill and mental development, plus two years of office experience.
• Ability to keyboard 45 words per minute.
• Ability to pass the IDOC/IDJJ background check and a drug screen.
• Ability to use digital technology, tools and platforms to support digital enhancements in the department.
• Compliance with employer vaccine and medical standards.

Applicants must apply electronically through the State of Illinois online application portal; applications by email or paper are not considered. The position is a union position, and the collective bargaining agreement applies.