Video Teleconferencing Technician

About the role

MANTECH, a defense contractor since 1968 working with the Department of Defense, is seeking a motivated, customer-oriented Video Teleconferencing Technician for its Doral, Florida location. The position is full time and onsite, and requires a current Secret clearance and eligibility for a TS/SCI clearance.

Key responsibilities

• Provide Tier I and Tier II customer support for video teleconferencing (VTC) systems in a fast-paced environment.
• Respond to system outages and use failover or backup capabilities to meet client needs.
• Conduct remote and on-site site surveys to define requirements for new VTC installations and upgrades.
• Install VTC systems on site, including helping configure network devices, install and check out equipment.
• Schedule conferences using Cisco's TelePresence Management Suite (TMS).

Required profile

• High school diploma and 5 years of Tier I and Tier II customer support for VTC systems or a related role, or a Bachelor's degree in Information Technology, Computer Science or a similar field equivalent to 3 years of relevant experience.
• Current active Secret clearance and eligibility for a TS/SCI clearance.
• Ability to stay in a stationary position 50% of the time and to operate computers and office equipment constantly.
• Ability to communicate accurately with co-workers, management and customers, including giving presentations.

Required skills

• Fundamental understanding of IP networks and how they support VTC systems.
• Preferred: experience at a DoD Combatant Command or component.