Training Specialist

About the role

Morguard, a fully integrated real estate company investing in multifamily assets across North America, is hiring a Training Specialist in Chicago. The specialist reports to the Residential Training Manager and supports the training department, including updating the Learning Management System, coordinating new hire training and orientation, and handling ad-hoc special projects. The role is described as a training ground for an entry-level associate pursuing a career in training and development.

Key responsibilities

• Communications: build, post and distribute training schedules and calendars, coordinate employee participation in training sessions, follow up with non-attendees, and ensure courses are entered into the system with attendance recorded
• Training materials: help create and update training guides and videos, and review and re-format internal materials to match department standards
• New hire onboarding: partner with HR, community managers and the Residential Training Manager to schedule start dates, keep training materials current, track onboarding progress and run 30/60/90 day follow-ups
• LMS support: audit and update the LMS for new hires, departures and role changes, handle password reset and registration requests, enter live course attendance, manage LMS invoices and run monthly, quarterly and annual reports
• General support: help with day-to-day training operations, ad-hoc projects and other assigned duties

Required profile

• BS or BA in Human Resources, education, business, marketing or equivalent years of experience preferred
• Previous experience with on-site property management preferred; customer service or administrative support experience required
• Excellent written and verbal communication, relationship management, diligence and ability to work independently
• Availability for overtime, a full-time in-person schedule during normal business hours, and travel up to 15% of the time

Required skills

• Familiarity with property management software such as Entrata or a Learning Management System such as Grace Hill/Vision LMS highly preferred
• Strong computer proficiency with Microsoft 365 (Outlook, Word, PowerPoint, Excel); Canva is a plus

What we offer

• Medical insurance options
• Time off for summer hours, vacation, personal and sick leave, and paid holidays
• Education reimbursement program
• Dollar-for-dollar 401k matching with immediate vesting
• Employee housing discount, subject to availability