Training Quality Specialist – Remote

About the role

The Training Quality Specialist supports new Sales Representatives throughout their training and certification process, acting as the primary point of contact for trainees. The role ensures timely support, actionable feedback, and adherence to Tribe Wellness’s sales quality and compliance standards.

Key responsibilities

• Serve as the main contact for new hires during training hours, answering questions and guiding them through training processes and resources.
• Review AI‑based simulated sales calls submitted by trainees, evaluate performance against sales, quality, and compliance standards, and provide clear, actionable feedback.
• Assign targeted “One Thing” trainings based on identified coaching opportunities for each trainee.
• Monitor trainee progress across required training modules, simulated calls, certifications, and coaching assignments.
• Identify and follow up with trainees who are falling behind or repeatedly struggling with specific skills.
• Escalate significant performance, compliance, attendance, or training concerns to Quality & Compliance leadership.
• Maintain accurate documentation of trainee progress, coaching provided, and simulated call outcomes.
• Partner with the Quality & Compliance team to spot performance trends and improve the training experience.

Required profile

• 1+ year of experience in sales, sales quality assurance, call‑center quality, training, or coaching.
• Strong written communication skills with the ability to give clear, specific, actionable feedback.
• Highly organized, detail‑oriented, and able to manage multiple trainees, reviews, and follow‑ups simultaneously.
• Reliable internet and equipment to support frequent phone and video calls.
• Availability to work 8:00 AM – 4:00 PM US Central Time consistently.

Required skills

• Experience with training platforms, AI‑based call simulation tools, and tracking spreadsheets.
• Familiarity with messaging tools, learning management systems (LMS), CRM platforms, and call‑scoring software.
• Ability to evaluate calls against a scorecard or rubric and document outcomes accurately.