Tier 1 Technician (In-Office)

About the role

As a Tier 1 Technician at Clearbridge, you will be the first point of contact for customers needing technical assistance. You will manage tickets from opening to closure, build relationships, and identify opportunities to add value.

Key responsibilities

• Answer calls and emails, providing support and reassurance.
• Own tickets end‑to‑end, investigate root causes and document resolutions.
• Recognize recurring issues and proactively suggest improvements.
• Collaborate with a 15‑person team and participate in on‑call rotation.

Required profile

• Customer‑obsessed with strong communication skills.
• Eager to learn and troubleshoot technical problems.
• Independent problem owner who knows when to escalate.
• Business‑oriented mindset, understanding how technology supports business goals.

Required skills

• Familiarity with Windows, Active Directory, Office 365.
• Basic networking fundamentals.
• Experience with PSA or RMM tools (preferred).
• Vendor certifications such as CompTIA A+, Network+, Microsoft (nice‑to‑have).

What we offer

• Career growth from Tier 1 to Tier 2 through training and shadowing.
• Dynamic, high‑growth environment with offices in BC, Alberta and Washington.
• Modern workspace with standing desks, multiple monitors and unlimited coffee.
• Regular visits to the head office in Abbotsford, BC.