This job is no longer available
This job expired on 13/09/2026. It no longer accepts applications.
Ticket/Gate Agent (Customer Service)
Delta Air Lines · Columbus
Job description
About the role
As a Ticket/Gate Agent you will be the first point of contact for passengers at the airport, ensuring a smooth check‑in and boarding experience. You will assist with ticketing, baggage handling, gate announcements and provide support to passengers with special needs.
Key responsibilities
- Own the check‑in and boarding processes, including seat allocation and gate announcements.
- Tag, lift and transfer baggage from scales to conveyor belts, handling items up to 70 lb.
- Operate loading bridges, open/close aircraft doors, and secure aircraft.
- Escort unaccompanied minors and passengers with disabilities throughout the terminal.
- Maintain accurate travel documentation and ensure compliance with safety regulations.
Required profile
- High school diploma, GED or equivalent.
- At least 18 years old and authorized to work in the United States.
- Proficient in English with strong verbal and written communication.
- Consistently prioritizes safety and security.
- Pass a Physical Ability Test and a Customer Service Assessment.
Required skills
- Basic computer operation (digital literacy).
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Delta Air Lines
Columbus