Telephone Operator – Full Time (12:30p-9p)

About the role

Join a leading healthcare organization as a Telephone Operator, providing essential communication support to patients, families, and staff. You will be the first point of contact, ensuring callers receive prompt, courteous, and accurate assistance during your shift from 12:30 p.m. to 9 p.m.

Key responsibilities

• Answer inbound calls and route them to the appropriate department or personnel.
• Provide callers with information about services, appointments, and hospital policies.
• Document call details accurately in the system.
• Handle urgent inquiries and escalations following established protocols.
• Maintain a professional and empathetic tone at all times.

Required profile

• High school diploma or equivalent.
• Excellent verbal communication and active listening skills.
• Ability to work a consistent evening shift.
• Strong attention to detail and accuracy.
• Customer‑focused attitude with a commitment to confidentiality.

Required skills

What we offer

• Opportunity to contribute to a mission‑driven healthcare team.
• Full‑time schedule with competitive benefits.
• Professional development and training programs.