Telecommunication Collaboration Services Manager

About the role

The State of Illinois Department of Innovation and Technology is seeking a Telecommunication Collaboration Services Manager to define, develop, and implement operational standards for agency‑wide communications services and to lead a team delivering high‑quality support.

Key responsibilities

• Define, develop and implement operational standards and guidelines for telecommunication collaboration services.
• Measure team performance using reporting tools covering customer service, productivity, quality and problem resolution.
• Plan, assign, supervise and review the activities of staff handling agency‑wide communications service requests.

Required profile

• Qualified candidates with experience in telecommunications and management of staff.
• Ability to work in a dynamic, creative‑thinking and problem‑solving environment.

What we offer

• Comprehensive group insurance (health, life, dental, vision) and flexible work schedules where available.
• Generous paid time off: 10‑25 vacation days, 12 sick days, 3 personal days, 13‑14 holidays, 12 weeks parental leave.
• Pension through the State Employees Retirement System and optional pre‑tax retirement plans.
• Tuition reimbursement, loan forgiveness programs and other voluntary benefits.