Technical Support Specialist – Law Enforcement Solutions

About the role

We are looking for a Technical Support Specialist to provide expert application and technical assistance to law‑enforcement agencies using our risk‑management software. You will act as a trusted advisor, helping customers maintain, configure, and optimize mission‑critical applications while collaborating closely with Engineering, Product, and Sales teams.

Key responsibilities

• Deliver technical support and troubleshooting for law‑enforcement software applications and related systems.
• Respond to customer inquiries and service requests via email and other support channels.
• Configure customer environments using administrative tools to meet agency requirements.
• Investigate and resolve data export and application‑related issues.
• Handle escalated technical cases and perform network, workstation, and COMM server configuration.
• Assist with software installation, configuration, and training activities.
• Diagnose and support hardware and software configurations for DORS, RAR, and Command Center applications.

Required profile

• Strong problem‑solving abilities and a customer‑focused mindset.
• Excellent communication skills for direct interaction with law‑enforcement agencies.
• Ability to work collaboratively with cross‑functional teams.

Required skills

• Network configuration
• Software installation and configuration
• Hardware and software troubleshooting
• COMM server configuration