Technical Support Specialist – K-12 Digital Products

About the role

The Technical Support Specialist will support Great Minds’ K-12 digital curriculum suite by handling customer rostering, order fulfillment, and day-to-day technical inquiries. Reporting to the Technical Support Supervisor, the role works closely with district administrators and sales teams to ensure smooth implementation and high customer satisfaction.

Key responsibilities

• Analyze customer order data and track the fulfillment process for digital products.
• Collaborate with school and district administrators to design optimal rostering and integration solutions.
• Serve as the primary liaison between district representatives, sales, and product teams for pre- and post-sales technical support.
• Troubleshoot technical issues, respond to customer inquiries, and document resolutions.
• Maintain accurate records of support interactions and contribute to continuous improvement of support processes.

Required profile

• Entry-level candidate with strong communication and problem-solving abilities.
• Interest in education technology and experience working with educators or school districts.
• Detail-oriented, organized, and able to manage multiple support tickets simultaneously.

Required skills