Technical Advisor - Building Automation & Controls

About the role

Armstrong Fluid Technology is hiring a Technical Advisor in North Tonawanda, New York, to provide technical support for mission-critical buildings and infrastructure. The role is office-based but also involves on-site support for local customers and travel to project sites. It suits someone with a background in electrical, building controls or automation, or HVAC.

Key responsibilities

• Provide excellent technical support in an office setting or on-site for local customers, and respond to technical inquiries online or on-site.
• Assist customers with problematic equipment and offer cost-effective solutions.
• Conduct on-site training seminars for regional representatives and customers.
• Travel to project sites about 10% of scheduled time to troubleshoot issues and help with start-up and commissioning of Armstrong-supplied equipment.
• Work with internal teams and vendors to improve products and processes, and initiate corrective action, root cause and field service reports when needed.
• Implement recommendations to improve methods and reduce cycle times, and carry out other departmental assignments as required.

Required profile

• University degree in electrical or building controls/automation with at least 3 years' experience in a related field; alternatively an HVAC diploma/degree or 5 years of HVAC/controls experience.
• At least 2 years of experience in engineering, manufacturing and distribution operations in an industrial environment.
• Experience in technical support and/or customer service; public speaking and training experience is an asset.

Required skills

• Strong knowledge of centrifugal pumps, heat exchangers and building automation controls.
• Familiarity with BACnet and Modbus protocols is required.
• Experience with Tridium Niagara and wireless networking is a definite asset.
• Root cause analysis, strong communication skills and a customer-first approach.