Technical Account Manager

About the role

The Technical Account Manager (TAM) at Sift acts as the embedded technical partner for strategic and premium customers. You will use deep product knowledge to anticipate issues, guide best‑practice implementations, and keep each account’s technical health ahead of escalations. The role works hand‑in‑hand with Customer Success Managers to deliver a seamless, aligned strategy across the organization.

Key responsibilities

• Serve as the named technical partner for a portfolio of strategic accounts, co‑creating technical success plans with the CSM.
• Diagnose workflow, labeling, and score‑behavior drift, and translate findings into business‑value stories.
• Own post‑go‑live continuity, running regular technical health reviews and risk‑mitigation readouts.
• Guide customers through model releases, analyzing score changes and their impact on business goals.
• Coordinate response during active fraud attacks, aligning Support, Engineering, and Product teams.

Required profile

• 5+ years in a technical, customer‑facing role such as Technical Account Management, Solutions Engineering, or Technical Support.
• Experience in fraud, payments, or related risk‑management domains.
• Proven ability to recognize patterns in APIs, webhooks, JSON, and data logs to spot early anomalies.
• Comfort operating under pressure during live incidents with clear, calm communication.

Required skills

• Strong knowledge of APIs, webhooks, and JSON data structures.
• SQL querying and data analysis capabilities.
• Scripting experience, preferably Python.
• Understanding of machine‑learning model behavior and score dynamics.